Policies
Return policy
At RowVon Ready-to-Wear, your satisfaction is important to us. Due to the nature of our online store and to maintain the quality of our garments, returns are accepted under the following conditions:
Eligibility
- Returns must be requested within 7 days of delivery (or 12 business days for international orders).
- Items must be unused, unwashed, and in original condition, with all tags attached and in original packaging.
- Personalized or sale items are final and not eligible for return or exchange.
- Shipping fees and import duties are non-refundable.
Refunds & exchanges
- Returns are processed as store credit or exchange only.
- No cash refunds available.
- If the exchanged item is of lesser value, store credit will be issued for the difference. If higher, the customer will be charged the balance before shipping.
Defective or wrong items
- If your item is damaged or incorrect, please contact us within 48 hours of delivery with clear photos.
- If confirmed, we'll recall the item and offer either a full refund (excluding shipping and duty fees) or an exchange, depending on availability.
For defective items, RowVon will arrange for the product to be returned for inspection. Once verified, a full refund for the item (excluding shipping and duty fees) or an exchange — subject to availability — will be offered.
How to initiate a return
- Email us at rowvon@gmail.com or reach us via WhatsApp and provide a brief reason for the return.
- You will receive detailed instructions on how to return your item.
- Customers are responsible for return shipping costs, unless the item is defective.
Size & fit
Please refer to our detailed size guidebefore placing your order. If you need assistance, feel free to reach out — we're happy to help you choose the right size.
Made-to-order and personalized pieces are final sale and not eligible for return or exchange.
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